Our Kaseya and Datto partnership: backups built around recovery

Why we are taking this approach

A backup notification is useful, but it does not answer every important question. Which systems are protected? How far back can you restore? Who will start the recovery, and how long could the business operate without that system?

Our partnership gives us a platform for discussing those questions with clients across cloud data, computers and servers. The right product and configuration depend on what needs protecting; one subscription should not be assumed to cover everything.

Microsoft 365 data needs a recovery plan too

Datto SaaS Protection supports backup and recovery for Microsoft 365 data in Exchange, OneDrive, SharePoint and Teams. Exact coverage varies by workload and supported data type, so we check what your organisation actually uses.

Cloud hosting, synchronisation and a separate backup serve different purposes. A mistaken deletion or unwanted change can spread through synchronised files. A recoverable earlier copy can be valuable when the normal recovery options do not meet your needs.

Servers and disaster recovery

For suitable server environments, Datto SIRIS combines backup with local and cloud recovery options. It can restore individual files or support recovery of whole workloads, including virtualisation on supported configurations.

We assess capacity, compatibility, recovery priorities and dependencies before recommending a setup. Networking, application access and available connectivity all influence how useful a recovered server will be to staff.

Backups and outage continuity solve different problems

The Microsoft disruption on 13 November is a reason to review resilience, but a backup does not make Microsoft’s live services available again. Restoring into Microsoft 365 may depend on Microsoft’s services and APIs recovering.

Email continuity, account security and data recovery each have a role. Proofpoint can provide an alternative email route in supported outage scenarios, Duo helps protect logins, and backups support recovery of protected data. We can review these together without treating them as interchangeable.

What we agree before a move

• The users, devices, servers and cloud workloads included.
• How much recent work the business could afford to lose.
• Required retention and where the backup data will be stored.
• Who monitors failures and handles recovery requests.
• How restores will be tested and documented.
• Migration timing, pricing and any existing contract commitments.

Existing clients: get in touch about moving

If you would like to move your backups to our Kaseya and Datto based services, contact Bury I.T. Support Ltd. We will review your existing protection and provide a suitable proposal. This announcement does not mean your current backups have already been migrated.

A planned transition should retain the existing protection until the new backups and an appropriate restore test have been checked. Call 0161 884 3303 or use our contact page to arrange your review.